(817) 599-6520

FAQ 

Frequently Asked Questions

What happened to Hole In Fun? 

Over the past couple of months we've been busy renovating to give you an even better entertainment experience. At the same time, we also decided to re-brand our location to XSCAPE Entertainment. 

Can I still use my Hole In Fun Game Card? 

Yes! You will still be able to use your previous Hole In Fun Game Card in our arcade or purchase a new play card to use. 

Do I have to sign a waiver before participating in the Jump Trampoline Park? 

Yes, all jumpers must complete an online waiver before being allowed into the Jump Trampoline Park. All minors must have an online waiver completed by their parent or legal guardian before they can be allowed into Jump. Sorry, no exceptions! 

How long does it take to play a round of golf? 

We have 18 holes of Glow-in-the-Dark Mini-Golf set on approximately 6000 sq. feet. It typically takes 35- 60 minutes depending on speed of play, skill levels, and size of group.

Do I have to pay to walk through and watch my kids play?

You may accompany your children through the course.

What is an appropriate age to play the Miniature Golf?

Glow-in-the-Dark Miniature Golf is fun for all ages but we recommend ages 3 years and older.

Is XSCAPE for Birthday Parties only?

No, walk-in play is always welcome. We also welcome Private Parties, Team Building, Fundraisers, Field Trips, Church Groups, and Team Parties. Please call to schedule your group event.

Can I take my birthday party group in to play?

You are always welcome to celebrate a birthday or special occasion with us by coming in to Play at any time. Please consider one of our party packages for use of our party rooms.

Can I bring outside food in?

No outside Food or Drinks are allowed, BUT we do have an awesome snack bar to serve you.

Can I take pictures or videos?

Pictures and videos are allowed of people in your group. 

Can I bring my own putter and ball?

We ask that you only use our balls and putters. Part of the fun effect after all, is that ours glow!!

Can I bring my own glasses from home?

You’re welcome to try 3-D glasses from home, but it’s unlikely that they will work. We have special 3-D glasses that are the newest in ChromaDepth technology and can be purchased for $2.00.

 

Birthday Party Questions

Is a reservation required for a birthday party?

Yes, all birthday parties must be scheduled through XSCAPE. You are always welcome to celebrate a birthday or special occasion with us by coming in.

How do I schedule a party?

Stop by during business hours, use our party planner here on our website, or by phone at 817-599-6520.  For parties over 36 people please call us to arrange your party.

Is a deposit required?

Yes we require a $50 non-refundable deposit.  For parties over 36 people please call us to arrange your party.

How many guests can I invite?

That is up to you. We just need to know approximately how many guests you are expecting so that we can staff appropriately. Seated guests in a party room are 36 per room.

Is the birthday child included in the number of kids for a birthday package?

No, the birthday child is free. If you happen to have two sharing a party please add $25.00 to receive all the "Birthday Child Perks" for that child as well.

Is there an additional charge for siblings?

Any sibling that participates in the party will be counted as part of the party.

What time should my guests and I arrive at the party?

Everyone attending the party should arrive a little early. You only get your party room for one hour and that hour begins promptly at the scheduled time. We understand this is often difficult, but to provide the same great customer service to the next party, we have to have time to clean and prep the room in advance.

Does the party host accompany us on the golf course?

The party host will get everyone to the golf course are but will not accompany them while they play.

What does the party host do?

Your party host will set up your party area, serve the food if you are having a party package with food, drinks, ice cream and cake; and clean up after your party so that you can relax and enjoy the experience!

Are gratuities (tips) appropriate?

Yes and very much appreciated. Gratuities for your party host are always greatly appreciated.

What do I need to bring to the party?

You will need to bring either a cake, cupcakes, or cookie cake and candles. We provide everything else.

Can I bring other food and beverages to my party?

No but we have packages that offer food that you may purchase for your party, or a snack bar with lots of goodies if you prefer everyone to order on their own. We're sorry but outside food is NOT permitted except for the birthday cake, cup cakes, or cookie cake.

What if I need to reschedule my party?

We understand that things happen. Your $50 deposit will be held if you cancel and can be applied to a party within 1 month of the original party date. Remember that your deposit is non-refundable (sorry, no exceptions).Due to costs associated with party reservations (staffing, time slot availability, supplies, etc.), the deposit may only be used towards another party, not "store credit".

How long does the party last?

Generally with party room, mini golf, and games they are lasting about 2 ½ hrs, also depends on size of party and flow of play.